Lifetime Technical Support
Free telephone and email technical support for the life of your product – during the warranty and after it ends.
Support for the life of your display
Every product we supply includes free lifetime technical support by telephone and email. It doesn’t stop when the warranty ends: if you need help setting up a screen, scheduling content or diagnosing a problem years later, we’re still here.
Set-up help
Getting screens connected, configured and showing content.
Software & CMS
Free remote training sessions for the My Signage Portal CMS.
Fault finding
Remote diagnosis and, where needed, warranty replacement or repair.
Getting help
Call 0800 612 5432 or email sales@boardsdirect.co.uk. To help us resolve things quickly, please have ready:
- the model number and serial number (on the label on the back of the unit)
- a short description of the problem and when it started
- a photo or video of the issue if possible
Installation, maintenance and training
If you’d like help on site, we can arrange installation, service-level agreements for maintenance on larger projects, and bespoke on-site training. These services carry additional charges and are quoted per project.